FAQ | Happy Fox

Creating an account only takes a minute. You can sign up with your email, or use Shop or Google options for a fast, one-click login on the login page. Once your account is created, we’ll send a confirmation email. Having an account helps track orders, manage addresses, and access exclusive offers.

Yes! When you create an account, you’ll receive $5 OFF your first order using HAPPYFOX5 coupon code. We also offer free shipping on orders over $75, and a free gift (such as tea samples) on purchases over $100 (before taxes).

No worries! You don’t need a password to log in. Just go to the login page, enter your email, and we’ll send you a temporary code to access your account. Check your email (and your spam folder, just in case), enter the code, and you’ll be logged in instantly.

Simply browse our teas, coffees, and accessories, add them to your cart, and checkout securely through our online store.

If your order hasn’t shipped yet, contact us as soon as possible at support@happy-fox.ca, and we’ll do our best to adjust it.

We accept secure payments through Shopify Payments.

Absolutely — all transactions are processed through Shopify’s encrypted and verified gateway.

There are no sales taxes on food items, including teas and coffees. Other non-food products (like accessories) may be taxed based on your province.

We currently ship to these canadian provinces:

• British Columbia
• Alberta
• Saskatchewan
• Manitoba
• Ontario
• Quebec
• New Brunswick
• Nova Scotia
• Prince Edward Island
• Newfoundland & Labrador

We do not currently ship to the Yukon, Northwest Territories, or Nunavut.

Our shipping prices depends on your location and the shipping method you select at checkout. We offer Standard (0–1.99 kg), Express (0–1.99 kg), and Standard (2–30 kg) shipping options.

Free Shipping:
Orders over $75 before tax ship free anywhere in Canada, with the exception of Yukon, Northwest Territories, or Nunavut. Free delivery uses Standard delivery method.

Shipping Rates by Region:
Atlantic Canada (NB, NS, PEI, NL)

• 0–1.99 kg Standard: $16.90
• 0–1.99 kg Express: $24.90
• 2–30 kg Standard: $24.90

Central Canada (ON, QC)

• 0–1.99 kg Standard: $14.90
• 0–1.99 kg Express: $21.90
• 2–30 kg Standard: $21.90

Prairies (MB, SK, AB)

• 0–1.99 kg Standard: $17.90
• 0–1.99 kg Express: $25.90
• 2–30 kg Standard: $25.90

West Coast (BC)

• 0–1.99 kg Standard: $19.90
• 0–1.99 kg Express: $28.90
• 2–30 kg Standard: $28.90

If you have any questions about shipping times or rates, feel free to contact us.

You’ll receive a tracking link once your order ships. Also check your spam folder. If you still can't find the email, please feel free to contact us at the following email address: support@happy-fox.ca.

We work with several carriers to guarantee fast and affordable shipping — including UPS, Canada Post (when not on strike!), Purolator, Canpar, and aggregators like Chit Chats and FlagShip.

Orders are usually processed within 1–2 business days. We work from Monday to Friday, excluding national holidays.

Delivery time depends on your location and the shipping method you select at checkout. Orders are shipped from Ottawa, Ontario:

• Express Shipping: 1–2 business days
• Standard Shipping: 3–9 business days

Delivery times may be longer for distant or remote locations and can be affected by factors outside our control, such as weather or carrier delays.

If your package has shipped and you received your tracking number, please contact the carrier directly using your tracking number. Once the order has been shipped, they will be better placed to assist you.

Yes — we accept returns on broken or defective items, as well as orders where an incorrect item was sent. Open-box returns are accepted if the item is like new. Contact us within 14 days of delivery. Find more details in our Return Policy page.

For food safety reasons, we cannot accept returns of opened or consumed tea or coffee.

Once your return is approved and processed, you’ll receive your refund within 5–7 business days.

We carefully source our teas and coffees from trusted growers around the world. We currently have teas from China and Japan, and we have coffees from Peru. All teas and coffees are sourced from canadian importers.

Many of our products are both organic and ethically sourced. You’ll see the details on each product page and on the packaging.

Keep them in a cool, dry place, away from light — ideally in an airtight container.

Yes! We offer teapots, infusers, grinders, and more.

Happy Fox was born from a love of cozy moments and high-quality brews. We aim to make tea and coffee time joyful, sustainable, and accessible to everyone.

Definitely! We’re constantly exploring new flavors, accessories, and gift ideas. You can join our mailing list to be the first to know about new arrivals, promotions, and exclusive offers.

I'm Felix, a big tea lover, and I live in Ottawa, Canada. I'm committed to providing friendly customer service and quality products.

You can see more details on the Happy Fox About page.

You can reach us anytime at support@happy-fox.ca or through our Contact Us page.